Home gas and electricity
Understand your energy options before you switch
The lowest-looking unit rate does not tell the whole story. Your usage, standing charges, existing contract and household needs all affect whether an energy option makes sense.
Start with your current position
A recent bill can help you identify your supplier, tariff, approximate annual usage and payment method. Check whether you are in a fixed arrangement and whether leaving early would involve a charge.
Compare the costs that apply to you
Look at unit rates and standing charges together, using a realistic estimate of your consumption. Check how prices may change, how payments are collected and what happens at the end of the tariff.
Make room for practical questions
Do you need help understanding your bill? Has your household usage changed? Are there account features or support needs that matter to you? Tell us what you want to improve so the enquiry has a clear focus.
Before you agree
Read the provider’s terms and make sure you understand the available offer, any exit costs and the process for changing supply. A quoted saving is meaningful only when the comparison basis is clear.
Ask for a review
Send an initial enquiry with your postcode and the help you need. We will explain what information is required next. Please do not upload bills or account details through a general message field.
Ready to review your home services?
Tell us which household service you would like to discuss and what needs to change. —